Frequently Asked Questions
Everything you need to know about your Outsunny outdoor experience.
What is the typical shipping timeframe for patio furniture?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days for delivery to your doorstep.
Do Outsunny products come with a warranty?
Yes, all Outsunny products include a standard 1-year manufacturer warranty that covers defects in materials and workmanship under normal residential use.
Are the gazebos and pergolas weather-resistant?
Our structures are designed for sun protection and light rain. While many feature water-resistant fabrics and powder-coated steel frames, we recommend removing fabric canopies during heavy snow or high-wind conditions.
What is your return policy for home and garden items?
We offer a 30-day return policy. Items must be in their original packaging and unassembled condition to be eligible for a full refund.
Do you offer replacement parts for your greenhouse kits?
Yes, we stock a variety of replacement covers and frame components. Please contact our customer support team with your original order number to identify the correct part for your model.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options like Klarna and Affirm for larger outdoor sets.